1. Group Interview & Candidate Introduction
We begin with a short 2 to 3-minute briefing to understand your business needs, work expectations, and the type of virtual assistant you are looking for.
After the briefing, we conduct a group interview with pre-screened candidates to help clients quickly compare communication skills, professionalism, confidence, and overall fit in one session.
This process helps save time while increasing the chances of finding the most suitable virtual assistant for your business.
If a client becomes more interested in a specific candidate during the group interview, we can also focus further on that applicant through additional questions and discussion before the final hiring decision.
2. Candidate Selection & Agency Agreement
Once you choose your preferred candidate, we discuss the working setup and expectations, including:
Final rate discussion and salary negotiation
Valid identification will be provided for additional client peace of mind, trust, and transparency
Hourly or fixed monthly payment setup
Agency service fee (20% management fee)
Preferred payment method and invoicing process
Salary schedule and payment expectations
Time tracking and attendance monitoring preferences
Communication platforms and workflow setup
Training schedule and onboarding process
**Note on Agency Fee:**
Our service fee is set at 20% of the agreed hourly or monthly rate. This covers full support from sourcing and pre-screening candidates, coordinating interviews, onboarding assistance, and ongoing coordination between clients and virtual assistants.
We keep our fee intentionally minimal to support long-term partnerships with both clients and virtual assistants, rather than short-term placements.
Clients must agree to maintain professional boundaries and not offer direct hiring or separate work arrangements outside of the agency partnership during the agreed contract period
3. Contract & Onboarding
Once everything is confirmed, contracts and onboarding details will be sent to begin the working relationship and training process.
We also coordinate communication setup between the client and hired virtual assistant to help ensure an organized and smooth onboarding experience from the beginning.
4. Performance Monitoring, Coaching & Ongoing Support
We provide ongoing support in two areas:
For Virtual Assistants (Internal Coaching)
We provide direct guidance on work ethics, professionalism, communication, accountability, and overall performance to ensure consistent output and discipline.
For Clients (Performance Check-ins)
We check in with clients 1–2 times per week (based on their preferred availability) for short discussions covering:
VA performance and work quality
Issues or improvements needed
Workflow or communication updates
Additional support or role expansion needs
We can also assist in scaling your team by adding or replacing VAs depending on your business needs.
Important Note (Access & Credentials):
All logins, system access, and credentials are handled directly between the client and the virtual assistant. The agency does not request, store, or manage any access details.
Our role is focused on recruitment, coordination, and performance support to ensure a smooth working relationship.