Task Alliance

TASK ALLIANCE

Hiring Process

A streamlined process for securing virtual assistants and supporting a strong working relationship from the beginning.

01

Group Interview & Candidate Introduction

We begin with a short 2 to 3-minute briefing to understand your business needs, work expectations, and the type of virtual assistant you are looking for.

After the briefing, we conduct a group interview with pre-screened candidates to help clients quickly compare communication skills, professionalism, confidence, and overall fit in one session.

This process helps save time while increasing the chances of finding the most suitable virtual assistant for your business.

If a client becomes more interested in a specific candidate during the group interview, we can also focus further on that applicant through additional questions and discussion before the final hiring decision.

Inside the first step

A real look at the group interview

These snapshots show how clients meet multiple candidates in one call—and how the conversation can continue with a follow-up after the working relationship begins.

Client and candidates meeting together in a video group interview
Client and bookkeeping candidates meeting together in a group interview
Client and multiple candidates meeting together for a long-term cold caller interview
Client and virtual assistant in a follow-up interview after one month

02

Candidate Selection & Agency Agreement

Once you choose your preferred candidate, we discuss the working setup and expectations, including:

  • Final rate discussion and salary negotiation
  • Valid identification will be provided for additional client peace of mind, trust, and transparency
  • Hourly or fixed monthly payment setup
  • Agency service fee (20% management fee)
  • Preferred payment method and invoicing process
  • Salary schedule and payment expectations
  • Time tracking and attendance monitoring preferences
  • Communication platforms and workflow setup
  • Training schedule and onboarding process

We keep our fee intentionally minimal to support long-term partnerships with both clients and virtual assistants, rather than short-term placements.

Clients must agree to maintain professional boundaries and not offer direct hiring or separate work arrangements outside of the agency partnership during the agreed contract period.

03

Contract & Onboarding

Once everything is confirmed, contracts and onboarding details will be sent to begin the working relationship and training process.

We also coordinate communication setup between the client and hired virtual assistant to help ensure an organized and smooth onboarding experience from the beginning.

04

Performance Monitoring, Coaching & Ongoing Support

We provide ongoing support in two areas:

For Virtual Assistants (Internal Coaching)

We provide direct guidance on work ethics, professionalism, communication, accountability, and overall performance to ensure consistent output and discipline.

For Clients (Performance Check-ins)

We check in with clients 1–2 times per week (based on their preferred availability) for short discussions covering:

  • * VA performance and work quality
  • * Issues or improvements needed
  • * Workflow or communication updates
  • * Additional support or role expansion needs

We can also assist in scaling your team by adding or replacing VAs depending on your business needs.

Our role is focused on recruitment, coordination, and performance support to ensure a smooth working relationship.

Payment process

How Our Payment Process Works

At Task Alliance, we believe in complete transparency between our clients, our Virtual Assistants, and our agency.

1. Three Party Agreement

Once a client and Virtual Assistant agree to work together, all three parties sign the service agreement: the Client, the Virtual Assistant, and Task Alliance.

The agreement clearly states the VA's hourly rate, the agency's service fee, and any applicable terms. Everyone can see the exact payment structure before work begins.

2. Client Sends Payment to the Agency

On every payday, the client sends the agreed payment to Task Alliance based on the hours worked and the rate stated in the contract.

Any applicable bonuses or commissions are also included in the payment sent by the client.

3. Full Payment Transparency

Once payment is received, Task Alliance provides the VA with a clear payment computation showing:

  • The exact amount received from the client
  • The applicable USD to PHP conversion
  • The equivalent amount in Philippine pesos
  • The VA's agreed earnings
  • Any commissions or bonuses included in the payment

This allows the VA to clearly see how their payment was calculated.

4. VA Receives the Correct Amount

Task Alliance then sends the VA their agreed compensation based on the contract and the applicable payment conversion.

Commissions and bonuses belong 100% to the Virtual Assistant. Task Alliance does not take a percentage from the VA's commissions or bonuses.

5. Payment Confirmation

After receiving payment, the Virtual Assistant confirms that the correct amount, including any applicable bonuses, has been received.

This creates a transparent payment trail between the Client, Virtual Assistant, and Task Alliance, ensuring that everyone understands the payment received and the amount paid to the VA.

Transparency Is Part of Our Process

We want both clients and Virtual Assistants to have confidence in the process. There are no hidden deductions or undisclosed payment structures. The agreed rates, agency fee, commissions, bonuses, and payment computations are clearly communicated to the parties involved.

Service assurance

Free VA Replacement

If a Virtual Assistant does not work out with a client, Task Alliance provides a free replacement.

We understand that finding the right person for a role is important, which is why we maintain a pool of pre-screened and ready-to-deploy candidates who can step in when needed.

Our goal is to make the replacement process quick and seamless, minimizing disruption to your business and helping you get back on track as soon as possible.

There is no additional replacement fee when a replacement is needed under our service terms.

Start a conversation

Contact us today to discuss your hiring needs and discover how Task Alliance can support your business growth.

Email Task Alliance
Emailceo@taskallianceph.comWhatsApp+63 930 057 8498LinkedInaldrin-meneses-42a9901bb